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LUV FAQ & Return Policy

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Return Policy

Your happiness is important to us. If for any reason you are unhappy with your LUV Lashes please email us immediately, if there's an issue with your lashes upon arrival, we will make sure to send out a new pair at no charge. You must be willing to provide photos. Please email us at HeyLuv@LuvLashes.co immediately with your order number as your subject line and why you are unsatisfied (if you can include pictures to explain your unsatisfaction, that would be great) and we will give you instructions on how to proceed.

REFUNDS: Refunds will be issued if lashes are sent back within 7 days of receiving. We do not cover shipping for returns. If you are unhappy with your purchase and would like a refund, please send us an email immediately with your order number and tell us why you want to return for your money back. Once we've responded please package your lashes back up, including the FREE applicator KIT if it was sent, and mail back to:

LUV Lashes | Premium Magnetic EyeLashes
PO BOX 1463
Boise ID 83701

within 7 days of the delivery date. Please make sure to use the same name and address that was used in the order we can ensure your credit is accurate.  

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Have other questions? please contact us at HeyLuv@LuvLashes.co 

Reserved Rights Regarding Returns

LUVLashes.co reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
-An irregular or excessive return history 
-An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
-Potential fraudulent or criminal activity.

Similarly, LUVLashes.co reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

FREQUENTLY ASKED QUESTIONS: 

Q: HOW ARE THESE LASHES DIFFERENT FROM OTHER MAGNETIC LASHES?

A: Natural & Irresistible Full Magnetic Lashes: Our Full lashes unique because of their triple magnet support. Equipped with almost to nothing bottom pieces that allow for the most NATURAL magnetic lash look. Also our full lashes can be trimmed to fit any eye size or shape! 

AGLAM COLLECTION: The difference in lash lengths is enough to set LUV Lashes apart from all other brands. Our unique design allows for seamless blend-ability with your natural lashes, while also providing a full glamorous look.


Q: ARE THESE LASHES HARD TO PUT ON?

A: To be frank - you will struggle at first. The average first timer will take about 20+ minutes to get them on the first time, which is why we recommend visiting our LUV Instructions right away. However, after you’ve identified your process and your eyes have grown accustom to close objects, you will be able to apply them within seconds. Remember, this is a completely foreign process, so do not get discouraged.

Watch our YOUTUBE TUTORIAL: 

Please email us with any questions! HeyLuv@LuvLashes.co


Q: ARE LUV LASHES CRUELTY-FREE?

A: Yes! We LUV our furry friends and are happy to share that our lashes are synthetic lashes.


Q: DO LUV LASHES FOLLOW THE NATURAL EYELID CURVE?

A: Yes! One of the great benefits of our unique design, and why “Shaping Your Lashes” is so important, is being able to shape your lashes to allow them to curve with your eye shape.

Gently hold the tips of the bottom lash, between your thumb & index fingers. To start shaping your eyelash strip, bring your fingers as close together as possible & gently start moving your hands in opposite directions to create a rainbow shape with your lashes. DO NOT TRY TO BEND OR CURVE THE MAGNET, only concentrate on the part of the strip that doesn’t have a magnet. This will add a curve to the eyelash strip, allowing them to form to the shape of your eyes. This applies to all 3 lashes - GLAM, Original & Everyday.


Q: HOW LONG WILL MY LUV LASHES LAST? HOW OFTEN WILL I NEED TO REPLACE THEM?

A: This will all depend on how often you use your lashes. If you wear your lashes everyday AND you are gentle and take good care of them, their life expectancy is 1.5-2 months. If you don’t wear them everyday then they will last longer.

REMEMBER: This is all based on how you care for your lashes - make sure to store them in their case, gently removing them, never pulling them apart, never sleep, shower, or swim in them.


Q: SHOULD I CURL MY EYELASHES? WILL IT INTERFERE WITH HOW MY LUV LASHES WILL LOOK?

A: It all depends on the natural curl of your natural lashes. If your lashes naturally curl, apply mascara (wait for it to dry) and then apply lashes to see how they fit. NOTE: if you have straighter lashes you will want to gently curl them so your lashes blend in with the lashes from the side, as well as the inner part of the eye. Please note the more you curl your natural lashes the more your magnetic lashes will fan upwards and appear more glamorous. If you’d rather not apply makeup or curl your lashes that will work as well.


Q: CAN I WEAR MASCARA WITH MY LUV LASHES?

A: Yes! In fact we encourage it or better blend - ability!


Q: WILL THE MAGNETICS PULL OUT MY NATURAL LASHES?

A: It is possible if you pull your magnetic lashes off while wearing them. DO NOT PULL THEM OFF. Instead, with your index finger & thumb, sandwich your lashes. Then gently slide your fingers in opposite directions to help magnetic slide apart.

Remember, the more LUV you give your lashes the more LUV they give back. So be gentle.

Q: HOW DO I CLEAN MY LUVS? HOW OFTEN SHOULD I CLEAN THEM?

A: We want your eyes healthy and your LUVs to have a long life (2+months) so depending on how frequently you use them, we suggest you wash your lashes weekly or biweekly. Always wash your hands before handling them. To clean your lashes add a tiny drop of dish soap to hot (but not too hot)  water, add lashes and gently tab lashes and move them around. Then rinse lashes with lukewarm water and lay on top of a dry wash cloth.


Q: DO YOU WORK WITH INFLUENCERS?

A: YES! We love to collaborate with you. Please, send us an email at HeyLuv@LuvLashes.co with subject line “Collaboration”.


Q: WHAT IF I’M UNHAPPY WITH MY LUV LASHES?

A: Shipping & Return Policy

Free USPS Standard shipping on domestic USA orders over $15. Orders before 3PM Mountain Time will be shipped out the same business day. Orders after 3PM Mountain Time will be shipped out the following business day.
US Standard First Class Shipping: $3.99
US Priority Shipping: $8.00

Domestic Orders

Orders are packed and ready for shipping within 1-2 business days. Delivery by USPS varies but your order will arrive within 3-5 business days from the date your order was shipped. We cannot guarantee delivery times due to external factors such as weather, natural disasters, holidays, weekends, carrier mistakes, etc. Please refer to your shipping confirmation email for tracking information.

Return Policy


Your happiness is important to us. If for any reason you are unhappy with your LUV Lashes please email us immediately, if there's an issue with your lashes upon arrival, we will make sure to send out a new pair at no charge. You must be willing to provide photos. Please email us at HeyLuv@LuvLashes.co immediately with your order number as your subject line and why you are unsatisfied (if you can include pictures to explain your unsatisfaction, that would be great) and we will give you instructions on how to proceed.

REFUNDS: Refunds will be issued if lashes are sent back within 7 days of receiving. We do not cover shipping for returns. If you are unhappy with your purchase and would like a refund, please send us an email immediately with your order number and tell us why you want to return for your money back. Once we've responded please package your lashes back up, including the FREE applicator if it was sent, and mail back to:

LUV Lashes | Premium Magnetic EyeLashes
PO BOX 1463
Boise ID 83701

within 7 days of the delivery date. Please make sure to use the same name and address that was used in the order we can ensure your credit is accurate.  

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Have other questions? please contact us at HeyLuv@LuvLashes.co 

Reserved Rights Regarding Returns

LUVLashes.co reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
-An irregular or excessive return history
-An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
-Potential fraudulent or criminal activity.

Similarly, LUVLashes.co reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

 

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